Refund & Cancellation Policy

Last updated: [DATE]

You can cancel at any stage; what you get back depends on how much work has been done.

Website builds

When you cancel	What happens
Before work starts (within 2 working days of paying the advance, and before the scoping call)	Full refund of the advance
After work starts, before the first design is shared	Advance refunded minus work done, at ₹1,000 an hour, shown in writing
After the first design is shared	No refund of the advance; you receive all files built so far
After launch	No refund; the 60-day free defect fix still applies

If we cancel a project for reasons on our side, you get back everything you paid for work not yet delivered.

Included care (the months that come with your build) has no cash value and can't be refunded or exchanged.
Paid plans can be cancelled within 7 days of the term starting for a refund minus any hours already used, at ₹1,000 an hour.
After 7 days, a paid plan runs to the end of its term; unused hours are not refunded.
Upgrades mid-term are allowed: you pay the difference for the months left.

Work billed by the hour is refunded only if we haven't started it.

Refunds go back to the original payment method within 7 working days of approval. Your bank may take a few more days to show it.

To cancel or ask for a refund, write to support@tivlolabweb.tech with your name and project.