Privacy Policy
Last updated: [DATE]
TivloLab Web ([REGISTERED BUSINESS NAME], Indore) collects only the personal data it needs to answer your request and deliver your website, and never sells it.
What we collect
| Data | When | Why |
|---|---|---|
| Name, email or phone | You send the request form, WhatsApp us or book a call | To reply and arrange a call |
| Business type, package, timeline, budget, notes | You send the request form | To scope your project and prepare a quote |
| Billing details (name, address, GSTIN) | You become a client | To invoice you and meet tax rules |
| Site usage data (pages viewed, device, approximate location) | You visit this site, if analytics is switched on | To see which pages help visitors |
We don't collect card or bank details; payments go through [PAYMENT PROVIDER], which handles them under its own policy.
Consent
We use your data only after you agree to it on the form, and only for the purposes above. You can withdraw consent at any time by writing to us; we then stop using the data, unless the law requires us to keep it.
Who processes it for us
We use a small number of service providers to store and handle data on our behalf: Hostinger for website hosting and email, WhatsApp (Meta) if you message us there, and [ANALYTICS TOOL, if used].
How long we keep it
- Requests that don't become projects: deleted 12 months after our last contact.
- Client records and invoices: kept as long as tax law requires, currently [CONFIRM PERIOD WITH ACCOUNTANT].
Your rights
You can ask us to show you the data we hold about you, correct it, or erase it. You can also nominate someone to exercise these rights for you, and raise a complaint with us. We reply within 30 days.
Children
This service is for businesses. We don't knowingly collect data from anyone under 18 without verifiable consent from a parent or guardian.
Security
Data is stored with access limited to the people working on your project, behind two-factor sign-in where the tool supports it.
Grievance contact
[NAME], support@tivlolabweb.tech, [ADDRESS], Indore. If you're not satisfied with our reply, you can complain to the Data Protection Board of India.